Refunds Policy

At Sceen Gatherings (OPC) Private Limited ("Sceen," "we," "us," or "our"), we are committed to providing a seamless experience for users of our platform https://sceen.me, which connects individuals and groups to volunteer opportunities and social impact activities. We understand that there may be occasions when users may seek a refund for payments made. This Refund Policy explains how refunds are handled, including the eligibility criteria and processing timelines.

1. Refund Eligibility

Refunds are assessed on a case-by-case basis and may be granted only when the following conditions are met:

Volunteering Activity Cancellation: If a volunteering event or activity you paid for has been canceled by us or the event organizer.
Service Delivery Issues: If there were significant issues related to the service provided, such as incorrect information about an event, location, or timing that prevents participation.
Incorrect Payment: If an incorrect amount was charged due to system errors or technical issues.
Other Exceptional Circumstances: Refund requests based on personal reasons, such as inability to attend an event or change in plans, will generally not be eligible for a refund unless specifically authorized by Sceen on a case-by-case basis.

2. How to Request a Refund

To initiate a refund request, please follow the steps outlined below:

Contact Us: Send a refund request email to sceenmefinances@gmail.com with the subject line "Refund Request."
Provide Details: In the email, include the following details:

Your full name and registered email address on the platform
Transaction or payment reference number
The reason for the refund request (e.g., event cancellation, service issue)
Any supporting documents (if applicable)

3. Evaluation of Refund Claims

Once we receive your refund request, it will be evaluated based on the details provided and the circumstances surrounding your claim. We will verify the eligibility of the refund according to our Refund Eligibility criteria outlined above.

Response Time: We aim to respond to your refund request within 6-8 business days with an update regarding the status of your claim.
Refund Approval/Denial: If your refund is approved, we will process the refund within 6-8 business days. If your claim is denied, we will provide a detailed explanation of the reason for denial.

4. Refund Process

Refund Method: Approved refunds will be processed back to the original payment method used during the transaction. The time it takes for the funds to appear in your account may vary depending on your payment provider or bank.
Refund Amount: The refund amount will be for the full payment amount (excluding any transaction or processing fees, if applicable), unless a partial refund is deemed appropriate based on the circumstances.

5. Non-Refundable Charges

Please note that the following charges are non-refundable:

Service Fees: Any non-refundable service charges, processing fees, or handling fees incurred during the payment process.
Completed Activities: Once a volunteering activity has taken place or a social impact event has been successfully carried out, no refunds will be granted.

6. Changes to the Refund Policy

We may update or modify this Refund Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be revised accordingly. We encourage you to review this policy periodically to stay informed about any updates.

7. Contact Us

If you have any questions regarding this Refund Policy or if you would like to request a refund, please contact us at:

Sceen Gatherings (OPC) Private Limited
Email: sceenmefinances@gmail.com
Phone: +91 8050317276
Website: https://sceen.me